Brad Miller

"The temptation to quit will be greatest just before you are about to succeed."

Mon, 27 Jun 2011 21:29:28 -0400

““The temptation to quit will be greatest just before you are about to succeed.””

- Source

"Good design is clear thinking made visible."

Wed, 22 Jun 2011 11:52:06 -0400

“Good design is clear thinking made visible.”

- Edward Tufte

I’m featured in a Yellow Pages API promo video for winning...

Sat, 07 May 2011 09:27:00 -0400

I’m featured in a Yellow Pages API promo video for winning HackOTT with an online reservation app called Reservely.

Every automobile begins with a sketch, and then we...

Sat, 12 Mar 2011 19:00:42 -0500

Every automobile begins with a sketch, and then we begin solving provlems until the project is done.

-Henrik Fisker

1937 Talbot-Lago T150C SS Figoni et Falaschi ‘Goutte...

Tue, 09 Nov 2010 09:55:51 -0500

1937 Talbot-Lago T150C SS Figoni et Falaschi ‘Goutte d’Eau’

Classic Bicycle from Papillionaire

Tue, 09 Nov 2010 09:52:10 -0500

Classic Bicycle from Papillionaire

"Good is the enemy of great."

Mon, 18 Oct 2010 20:18:30 -0400

“Good is the enemy of great.”

- Jim Collins

"It’s funny how it feels almost fragile the way people discover the things that are so..."

Sun, 15 Aug 2010 20:11:50 -0400

“It’s funny how it feels almost fragile the way people discover the things that are so meaningful for their whole lives.”

- Sydney Pollack from Sketches of Frank Gehry. From all of the inspirational quotes from this documentary, I can relate to this thoughtful insight the most. Frank Gehry reflects on how easily he could have chosen to become a pilot instead of becoming a world-renowned architect.

Slaughterhouse Beach House, Olson Kundig Architects

Thu, 05 Aug 2010 13:15:00 -0400

Slaughterhouse Beach House, Olson Kundig Architects

Boattail Racer by Auditorium Toy Co

Thu, 15 Jul 2010 20:27:35 -0400

Boattail Racer by Auditorium Toy Co

Delivering Happiness can be Profitable

Mon, 07 Jun 2010 09:00:00 -0400

Tony Hsieh is a relentless entrepreneur who stopped at nothing to turn Zappos.com into the largest online shoe retailer, recently acquired by Amazon.com for $1.2 billion. This is definitely not your typical “overnight internet success” story, but more of an “against all odds” drama that started back in 1999. Of course I was interested in learning more about Tony Hsieh (pronounced Shay) so when I heard he was releasing a book about his life and business experiences, I was fairly eager to sign up for an advanced reading copy. I was sent not only one, but four copies of Delivering Happiness. I handed out the extra copies to like-minded entrepreneurs whom also work in the high-tech field.

Delivering Happiness outlines Tony’s journey through life starting from his childhood all way through the acquisition of Zappos. The pace is slow to start but gets into stride when Tony quits his job at Oracle to start LinkExchange. Being one of the first in the online advertising game, LinkExchange had explosive growth almost effortlessly until it was acquired by Microsoft for $265 million. However, Tony expresses his strong discontent with the company and didn’t even stick around to complete his vesting period, leaving millions of dollars on the table. It was at this point when Tony was able to identify the importance of corporate culture and whether a business could be considered successful if no one enjoyed showing up for work.

Tony started as an investor in Zappos, which turned into an adviser role, which later turned into a CEO position as he hung his hat on the Zappos brand and bet the farm on its success. The initial focus wasn’t on “Delivering Happiness”, but rather just turning a profit. The toughest challenge was to design an experience that rivaled going to the mall and picking up a comfortable pair of shoes. You had to convince someone to buy a pair of shoes before trying them on, which is something that I’m still not convinced to try. So naturally, Zappos had to have a ridiculous selection of shoes and offer fast shipping. It should also be free and have a great return policy. Free shipping both ways? Check. One year return policy? Now we’re talking.

Custom Service as a Competitive Advantage

At this point, there aren’t any secrets behind giving customers a great buying experience. But Zappos had to remain competitive and not with the sheer number of brands. So where the other guys would cut costs, Zappos put the experience first. Shipping wouldn’t be in 1-2 business days, but overnight. Customer service wouldn’t be someone across the world trying to end the call, but someone without time restrictions who is trying to make a personal emotional connection to you.

Happiness is a Two-Way Street

Given the discretion to satisfy customers in any circumstance is certainly empowering and rewarding. This level of customer service is neither cheap nor efficient, but when you make a strong connection with a customer, they will become a customer for life. It’s this formula that Tony Hsieh was banking on and it paid off to the tune of $1.2 billion. Tony believes that all of your goals in life are created to produce happiness. He now spends his time studying the science of happiness and has devised a “happiness framework”. The framework is outlined below:

Perceived Control
Perceived Progress
Connectedness
Vision | Meaning (Being part of something bigger than yourself)

These concepts not only apply to oneself, but also to business. Tony applies this framework to Zappos to provide employees with a passion for customer service and purpose to withhold Zappos’ core values. It’s no surprise that Tony hints of taking the Zappos brand to other industries that lack custom service such as the airline industry. It’s no doubt that the happiness framework could benefit many businesses with not only a boost in employee morale and corporate culture, but also to a profitable bottom line.

Rudge-Whitworth

Wed, 02 Jun 2010 19:02:21 -0400

Rudge-Whitworth

Greg Maletic created these amazing faux vintage Disney posters....

Tue, 25 May 2010 12:13:01 -0400

Greg Maletic created these amazing faux vintage Disney posters. We’re giving my son Isaac’s room a new “space” theme and these posters are going on his wall.

Good vs. Great UX

Sun, 16 May 2010 16:56:53 -0400

A good UX is having the steps at a theater glow when the lights dim.

A great UX is having the last step glow a different color.

How great leaders inspire action

Sun, 09 May 2010 19:03:56 -0400

How great leaders inspire action

“Raising Kids to Be Entrepreneurs” - a topic I was...

Mon, 12 Apr 2010 16:38:00 -0400

“Raising Kids to Be Entrepreneurs” - a topic I was recently contemplating, Cameron Herold provides some great advice and shares his experiences.

Fred Wilson’s 10 Golden Principles of Successful Web Apps

Fri, 09 Apr 2010 20:17:31 -0400

Fred Wilson’s 10 Golden Principles of Successful Web Apps

Ong & Ong

Tue, 23 Mar 2010 13:06:04 -0400

Ong & Ong

"Well done is better than well said."

Thu, 25 Feb 2010 12:52:19 -0500

“Well done is better than well said.”

- Benjamin Franklin

"All truth passes through three stages. First, it is ridiculed. Second, it is violently opposed...."

Mon, 22 Feb 2010 09:57:44 -0500

“All truth passes through three stages. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as being self-evident.”

- Arthur Schopenhauer, German philosopher (1788 – 1860)